HP DeskJet 5820 Driver & Setup Guide – Windows, Wi-Fi, USB & Troubleshooting

The HP DeskJet 5820 is an all-in-one printer designed for everyday printing, copying and scanning. If you are setting up the printer on a new Windows computer, reconnecting it to Wi-Fi, installing printer software or troubleshooting a printing problem, this guide explains the most common setup and support requirements.

Whether your HP DeskJet 5820 is showing as offline, cannot be detected by Windows, has stopped connecting to Wi-Fi or is not scanning correctly, the correct troubleshooting approach depends on how the printer is connected and what changed before the problem started.

Independent Support Notice: 123hp.co.uk is an independent technical support service. We are not affiliated with, sponsored by, or endorsed by HP Inc. Official HP drivers, software, manuals and firmware are supplied by HP through its official support resources.

HP DeskJet 5820 Features

The HP DeskJet GT 5820 is an all-in-one printer with printing, copying, scanning and wireless functionality. HP provides a dedicated setup guide, user guide and getting-started documentation for the model.

Depending on your configuration, you may use the printer for:

• Everyday document printing

• Colour printing

• Copying documents

• Scanning photographs and documents

• Wireless printing

• USB-connected printing

• Printing from computers and supported mobile devices

The printer is particularly suited to users who want printing, copying and scanning in one device rather than using separate equipment.

What This HP DeskJet 5820 Guide Covers

This page covers:

• HP DeskJet 5820 driver and software

• HP DeskJet 5820 setup

• Windows printer installation

• Windows 11 printer configuration

• Wi-Fi setup

• USB setup

• Printer connection problems

• Printer offline problems

• Printer not detected

• Printing problems

• Scanning problems

• Driver installation problems

• Print-quality problems

• Paper-related problems

• Common questions about the DeskJet 5820

HP DeskJet 5820 Driver and Software

Printer software allows your computer to communicate with the printer and provides access to printing and scanning functions.

For a new installation, use the appropriate software and drivers from the official HP support resources.

The HP support page for the DeskJet GT 5820 provides setup documentation and troubleshooting resources.

If you have already installed the software but the printer does not work, downloading the driver again may not solve the problem.

For example, Windows may already contain:

• An older printer installation

• A duplicate printer

• A paused print queue

• An incorrect default printer

• A failed software installation

• A printer that is connected to a different network

In these situations, the actual cause needs to be identified before reinstalling the software.

HP DeskJet 5820 Setup on Windows

Before starting the installation, make sure:

1. The printer is switched on.

2. The printer is ready and does not display an error.

3. Your Windows computer is connected to the intended network if using Wi-Fi.

4. Your wireless password is available.

5. The printer is reasonably close to the wireless router during initial setup.

6. Any required printer software is available from the official HP support resources.

How to Set Up the HP DeskJet 5820

Begin the printer installation and select the DeskJet 5820 when it is detected.

Follow the setup instructions for your selected connection method.

After installation:

1. Open Windows printer settings.

2. Confirm that the DeskJet 5820 is listed.

3. Select the printer.

4. Check the printer status.

5. Print a test document.

If the test page prints successfully, the basic communication between Windows and the printer is working.

HP DeskJet 5820 Windows 11 Setup

If you have recently purchased a Windows 11 computer or upgraded an existing computer, the printer may need to be added again.

Windows 11 can sometimes retain old printer configurations after a computer upgrade or network change.

If the DeskJet 5820 is not detected, check:

• Windows Wi-Fi connection

• Printer Wi-Fi connection

• Printer status

• Existing printer entries

• Printer software

• Windows printer settings

If Windows displays the printer but shows it as unavailable, the issue may be communication rather than the absence of a driver.

HP DeskJet 5820 Wi-Fi Setup

Wireless setup is useful when several computers or mobile devices need to use the same printer.

During Wi-Fi setup, make sure the printer is being configured for the correct wireless network.

Common Wi-Fi Setup Problems

The printer may fail to connect when:

• The Wi-Fi password has changed.

• The router has been replaced.

• The printer was previously connected to another network.

• The printer is too far from the router.

• The computer is connected to a different network.

• Network communication is blocked.

• The printer’s wireless configuration needs to be restored.

HP’s current support resources include troubleshooting for wireless connection problems, WPS setup, router/network changes and printers that cannot be found during setup.

Printer Connected to an Old Wi-Fi Network

This is a common situation after replacing a router.

Your computer may be connected to the new network while the printer still has the previous wireless configuration.

In that case, Windows may show the printer as offline or fail to locate it during setup.

The printer needs to be connected to the current network before wireless printing can work normally.

HP DeskJet 5820 USB Setup

If you prefer a direct connection, you can configure the printer through USB where supported.

USB can be useful when:

• Wi-Fi setup is unavailable.

• The wireless network is unreliable.

• You want to test whether the printer itself is functioning.

• The computer cannot discover the printer wirelessly.

After connecting the printer, allow Windows to detect the device and complete the appropriate printer installation.

USB Printer Not Detected

If Windows does not recognize the printer, check:

• USB cable connection

• USB port

• Printer power

• Windows device detection

• Existing printer software

• Driver installation

If the printer was previously installed, an old configuration can sometimes interfere with a new installation.

HP DeskJet 5820 Printer Offline

One of the most common problems is the printer appearing as Offline in Windows.

An offline status does not necessarily mean that the printer is physically switched off.

Possible causes include:

• Lost Wi-Fi connection

• Router replacement

• Changed wireless password

• Incorrect printer selected

• Stuck print queue

• Windows printer configuration

• Communication problem

• Printer software issue

What to Check

First check the physical printer.

Then check the computer’s printer settings and confirm that the correct DeskJet 5820 is selected.

If multiple copies of the printer are listed, Windows may be sending documents to an old printer entry rather than the currently connected printer.

HP DeskJet 5820 Not Printing

If the printer is connected but documents remain in the print queue, check the printer status and connection.

Possible causes include:

1. Printer is offline

The computer cannot establish communication with the printer.

2. Wrong printer selected

A document may have been sent to another printer installed on the computer.

3. Print queue is stuck

An earlier document can prevent subsequent documents from printing.

4. Connection problem

Wireless communication may have been interrupted.

5. Software problem

The printer installation may be incomplete or corrupted.

6. Printer error

Paper, ink or hardware-related conditions can also prevent printing.

HP DeskJet 5820 Not Detected

If the DeskJet 5820 does not appear during installation, determine whether you are using Wi-Fi or USB.

For Wi-Fi:

• Check the network.

• Check the printer’s wireless connection.

• Check the router.

• Make sure the computer is connected to the intended network.

For USB:

• Check the cable.

• Try another USB port.

• Check Windows device detection.

• Remove conflicting old printer entries if necessary.

A printer that was previously working but suddenly disappears often requires connection troubleshooting rather than a completely new driver.

HP DeskJet 5820 Scanner Not Working

The DeskJet 5820 is an all-in-one printer, so scanning depends on communication between the printer and the computer as well as the scanning software.

If printing works but scanning does not, the problem may be isolated to the scanner configuration.

Possible causes include:

• Scanner software problem

• Printer not detected correctly

• Network communication problem

• Windows scanning configuration

• Incomplete printer software installation

If the scanner cannot be detected, check whether the printer itself is visible to the computer.

HP DeskJet 5820 Printing Blank Pages

Blank pages can have several possible causes.

Check:

• Ink levels

• Print settings

• Cartridge/ink system condition

• Print quality

• Printer software

• Whether the document itself contains printable content

If the printer produces completely blank pages despite apparently normal ink levels, additional printer-specific troubleshooting may be required.

HP DeskJet 5820 Poor Print Quality

Poor output can appear as:

• Faded printing

• Missing lines

• Uneven colours

• Streaks

• Blurred text

• Incorrect colours

The correct solution depends on the exact symptom.

Before changing multiple settings, determine whether the problem occurs with:

• Text documents

• Colour documents

• Photographs

• Copies

• Every print job

This helps distinguish a printer problem from a document or computer configuration problem.

HP DeskJet 5820 Paper Problems

Paper-related problems may include:

• Paper not feeding

• Paper jams

• Multiple sheets feeding

• Skewed paper

• Printer refusing to print

Use paper appropriate for the printer and make sure the paper is positioned correctly in the input tray.

If the printer repeatedly reports a paper problem even when the paper path appears clear, the issue may require further inspection.

HP DeskJet 5820 Copy Problems

Because the DeskJet 5820 is an all-in-one printer, copying does not require a computer for basic copy operations.

If copies are:

• Too light

• Too dark

• Cropped

• Streaked

• Blank

• Misaligned

the issue may involve the original document, scanner glass, print system or copy settings.

Clean the scanner glass carefully if copies contain unwanted marks or lines.

HP DeskJet 5820 Frequently Asked Questions

Does the HP DeskJet 5820 support wireless printing?

Yes. HP provides wireless setup and support resources for the DeskJet GT 5820.

Can I connect the DeskJet 5820 to Windows?

Yes. The printer can be configured with compatible Windows systems using the appropriate HP setup/software resources.

Why is my HP DeskJet 5820 offline?

An offline status can be caused by a lost wireless connection, changed router settings, an incorrect printer selection or a Windows printer configuration problem.

Why can’t Windows find my DeskJet 5820?

Check whether the printer is connected correctly and whether Windows is connected to the same intended network.

Why is my DeskJet 5820 not printing?

Check printer status, connection, print queue, selected printer and printer software.

Why is my DeskJet 5820 scanner not working?

If printing works but scanning does not, the scanning software or communication configuration may require troubleshooting.

Do I need to reinstall the driver if the printer stops working?

Not necessarily. A printer that suddenly stops working may have a network, Windows configuration or print-queue problem rather than a driver problem.

Need Help With Your HP DeskJet 5820?

If your HP DeskJet 5820 is not installing, connecting or printing correctly, our independent technical support service can assist with:

• HP DeskJet 5820 setup

• Windows printer installation

• Windows 11 configuration

• Wi-Fi setup

• USB setup

• Printer offline problems

• Printer not detected

• Driver/software installation

• Printing problems

• Scanner problems

• Paper problems

• Print-quality problems

Need assistance with your HP DeskJet 5820? Contact our independent printer support team.

Official HP Resources

For official manuals, setup documentation and current support information, use HP’s official DeskJet GT 5820 support resources. HP currently provides a User Guide, Setup Guide and Getting Started Guide for this printer.

123hp.co.uk is an independent technical support service and is not affiliated with HP Inc.

Last reviewed: September 2026